Attend customer daily service needs in compliance with SST procedures.
Manage service appointments registration.
Promote service and parts sales.
Execution of CS-related duties and responsibilities.
Coordinate with Job Controller/Foreman on work progress status and inform any delay to customer accordingly.
Handle customer complaints and ensure high customer satisfaction.
Conduct a 1-day before appointment reminder to the customer.
To regularly update customers' parts status by using the Parts Ordering Tracking Sheet (POTS).

Sumber Auto Servis Sdn Bhd