Assist in coordinating the shipment process, including booking, documentation, and tracking.
Communicate with customers, liners, and related parties to ensure timely and accurate shipment arrangements.
Prepare shipping documents, such as bills of lading, customs declarations, certificates of origin etc.
Assist in coordinating transportation, warehousing, and distribution activities to ensure on time pick-up and delivery.
Monitor inventory levels and assist in inventory management.
Coordinate with logistics service providers to ensure efficient and cost-effective logistics solutions.
Accurately enter and maintain data in relevant systems and databases.
Prepare and maintain operational reports, records, and documentation.
Ensure compliance with import/export regulations and documentation requirements.
Review the job file check list to ensure all required actions have been completed
Assist in addressing customer inquiries and providing status updates on shipments.
Collaborate with the customer service team to resolve customer issues and ensure customer satisfaction.
Maintain strong relationships with customers and address their operational needs.
Identify opportunities for process improvement within the operations department.
Propose and implement streamlined processes and best practices.
Collaborate with cross-functional teams to enhance operational efficiency.

Solid Xpress (M) Sdn Bhd