Answer inbound calls, emails, and chats from customers seeking technical assistance.
Actively listen to understand the nature of the issue and gather relevant information.
Diagnose and troubleshoot technical problems related to software, network connectivity, and other relating systems.
Provide clear and concise instructions to guide users through resolving the issue.
Utilise knowledge base resources and internal documentation to find solutions and best practices.
Escalate complex or unresolved issues to the appropriate team member or department.
Stay up to date with product and technology changes and communicate them to customers as needed.
Ensure timely and effective resolution of issues reported
Maintain a positive and professional demeanor throughout all interactions.
Contribute to improving the efficiency and effectiveness of the helpdesk operations.
Collaborate with other team members to provide effective support to our customers
Document all interactions and resolutions for future reference.
Follow established processes and procedures for resolving technical issues
Provide exceptional helpdesk service at all times

engineering jobs in Taman Tun Dr Ismail

Jangan lepaskan peluang untuk kerja Engineering terkini!