Be the first point-of-contact for our customers seeking assistance, including intermediaries
Coordinate with internal teams to resolve customers’ concern
Follow-up and update on customers’ requests and status
Effectively manage large numbers of incoming message
Handle quotation and enquiries across various line of businesses offered by the Company
Ensure accuracy and completion of enrolment forms for submission
Able to conduct telesales activities professionally when required
Handle customers shipment requests
Communicating with customers through various channels.
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company`s service.
Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
Mandarin speaking is a bonus point as you need to liaising with China company
Provide general administrative support.

customer service executive jobs in Bukit Jalil

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