Responding to Customers Inquiries: Addressing customers questions, concerns, and requests via various communication channels such as phone calls, emails, chat or in-person interactions.
Supervision: Oversee the customer service representatives' team. Responsible for monitoring the performance of the team members. Hiring and training new customer service team members.
Providing Products or Service Information: Continuously updating details about Qra's offerings, new features, benefits and promotions to the customers.
Analyzing Statistics: Analyze relevant statistics and compile accurate reports.
Resource Management: Control resources and utilize assets to achieve qualitative and quantitative targets. Adhere to and manage the approved budget.
Maintaining Customer Records: Keeping detailed and accurate records of customers interactions, inquiries, complaints and resolutions. This information is valuable for tracking trends and improving services.
Feedback Collection: Gather customers feedback taken by the customer service team members and relay this information to the management.
Offering Recommendations and Solutions: Listening to customers complaints, empathizing with their concerns, and working to find satisfactory resolutions. Providing customers with relevant information and suggesting additional products or services to enhance their experience.

customer service executive jobs in Ampang

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