Customer Service Officer
MYR2,500 - MYR3,800 Per Month
Klang Lama, WP Kuala Lumpur
Jadilah pemohon terawal!
Posted 24 days ago • Closing 3 Jul 2024
Jadilah pemohon terawal!
Kelayakan
- Minimum Degree Holder in Business or relevant scope.
- Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face.
- Strong command of the English Language, Bahasa Malaysia & Mandarin in writing and verbally.
- Excellent/moderate User for Microsoft Word and Excel,
- Advantage if possess knowledge on using RM
Tanggungjawab
- Support customer’s journey and work with internal teams for a solution or recommendation.
- Manage In & Out-Bound calls.
- Assist with execution of marketing campaigns.
- Maintain customer file, (follow-up system) telephoning all customers to determine their level of satisfaction with the service they received.
- Prepare letter of reply to customer if needed
- Ensure all employees deliver a top-tier customer experience, proactively addressing and resolving any concerns.
Manfaat
- Attractive Remuneration
- Personal upskill training
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