Duties and responsibilities: 

As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and secure environment while assisting with various tasks related to property management.

Key Responsibilities:

Customer Service:

• Act as the primary point of contact (on ground) for all or tenant requests and concerns, ensuring timely resolution and satisfaction.

Security and Access Control:

• Monitor access to the property and enforce security protocols, such as manage the viewing keys and self check in keys.
• Handle key management, access cards, and other security-related tasks.

Units & Rooms Conditions Management:

• Ensure units & rooms condition up to standard and schedule, coordinate with the maintenance team and repair services as needed.
• Monitor common areas to ensure they are clean and well-maintained.

Emergency Response:

• Act as the first point of contact during emergencies and follow established protocols for contacting appropriate authorities or management personnel.
• Maintain emergency contact lists and procedures.

Communication:

• Maintain open and clear communication with tenants, and property management staff.
• Utilize communication tools, such as phones, intercoms, and email, to stay in touch with relevant parties.

Documentation and Reporting:

• Document check in, check out activities, booking fees and tenancy agreements.