• Proven experience in a customer service or technical support role, preferably in a technology or software company.
• Strong technical aptitude and ability to troubleshoot software and app-related issues on mobile devices (iOS and Android).
• Excellent communication skills, both written and verbal, with a focus on clarity, empathy, and professionalism.
• Ability to remain calm and composed under pressure while handling multiple customer inquiries and technical issues simultaneously.
• Familiarity with RM systems and support ticketing platforms (e.g., Zendesk, Freshdesk) is preferred.
• A passion for technology and mobile apps, with a desire to learn and stay updated on emerging trends and technologies.
• Strong problem-solving skills and a proactive approach to finding solutions to customer challenges.
• Bachelor's degree in a relevant field or equivalent work experience is preferred.

Preferred Qualifications:

• Experience working in an agile software development environment.
• Knowledge of mobile app development frameworks, tools, and best practices.
• Previous experience in app testing, quality assurance, or user experience (UX) research is a plus.
• Certification in customer service or technical support is advantageous.