Customer Service (Mandarin Speaker Needed)
MYR3,000 - MYR4,000 Per Month
KL City, WP Kuala Lumpur
Graduan Baru
Respons Segera
Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!
Posted 2 days ago • Closing 13 Jul 2024
Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor’s Degree in any field
- Fresh graduates are encouraged to apply
- Have experience will be priority
- Languages required: Mandarin or Cantonese to deal with Mandarin and Cantonese speaking clients from Taiwan and Hong Kong. (Speak, Read & Write)
Tanggungjawab
- Handle inquiries via all supported media channels both inbound and outbound services appropriately to all guests and partners.
- Answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest's expectation, coupled with real-time escalations.
- Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
- Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
Manfaat
- EPF, Socso & EIS
- Medical Leave & Annual Leave
- KPI Incentive
- Medical insurance
- Competitive salary package
- Comprehensive learning and development plans for your career growth
- Fast career advancement opportunity
- Cross culture & fun working environment
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