Operations Assistant
MYR3,000 - MYR3,500 Per Month
KL City, WP Kuala Lumpur
Graduan Baru
Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!
Posted 2 days ago • Closing 13 Jul 2024
Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Languages required: English and Mandarin to deal with Mandarin speaking clients from China, Taiwan and Hong Kong. (Speak, Read & Write)
- Degree or above.
- More than 1 year of hotel work experience, with basic skills in reception.
- Knowledge and expertise in OTA platforms
- Have a strong willingness to learn and develop in the hotel management.
- Strong communication skills, clear logic, and able to resolve customer-related complaints
- Strong execution ability and able to implement the company's operating standards and policies
- Enthusiastic and proactive in work.
- Proficient in Microsoft Office such as Word and Excel.
Tanggungjawab
- Assist the manger in the daily operations, such as operating procedures, service standards, management specifications, fund settlement, etc.
- Cooperation and docking work with various hotel OTA systems.
- Assist in formulating annual business goals and plans, and analyze operating management status and market development status
- Be familiar with the operation procedures of reception and cooperate with the manger to implement the operation plan.
- Routine update of room condition and price
- Properly handle customer complaints and other issues.
- Manage the consumption of guest room products, and count the inventory for regularly purchases.
- Handle routine customer calls, Email and visitor reception.
Manfaat
- EPF, SOCSO & EIS.
- Annual and medical leave entitlement.
- The basic salary is higher than others in the same industry.
- Those with outstanding abilities and excellence will be provided with faster higher level.
- The additional bonus will be paid according to the standard assessment.
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