Mandarin Customer Service Representative With Normal Shift
Agensi Pekerjaan JobScoper Sdn Bhd
SSM No : 1441500-X
MYR2,500 - MYR5,000 Per Month
Petaling Jaya, Selangor
Jadilah pemohon terawal!
Posted 17 days ago • Closing 30 Jun 2024
Jadilah pemohon terawal!
Kelayakan
- Bachelor’s degree or higher in a relevant field (such as finance, business, or economics)
- Minimum 1 year of experience in a bank or financial institution customer service environment
- Extensive banking knowledge and understanding of financial products and services
- Fluent in English and Mandarin languages, with excellent written and verbal communication skills
- Exceptional customer service skills, including active listening and the ability to provide effective solutions
- Professional and pleasant phone demeanor, with excellent phone communication skills
- Proven track record of consistently exceeding sales quotas and targets
- Proficiency in working with RM systems and familiarity with industry best practices
- Strong customer focus and ability to adapt to different personality types
- Excellent multitasking abilities, adept at setting priorities and managing time efficiently
- Able to speak, read and type with fluent Mandarin and English.
Tanggungjawab
- Introduce and educate customers on self-service/automated banking channels
- Guide callers through troubleshooting, navigating the company site or using the products and services
- Conduct call backs with customers for transaction confirmations
- Reach out to customers for information/documents to support requests from KYC, AML, risk, and operations teams
- Identify customers' needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Provide customer feedback to respective business partners to improve customer experience
- Complete call logs and reports, keeping records of all conversations in the call centre database in a comprehensible way
- Enhance customer loyalty by offering a proper telephone experience
- Perform specified KYC tasks where necessary
Manfaat
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- Normal Shift (9am - 6pm, Monday to Friday)
- World Class Training provided (Soft skill, system, SOP and product knowledge)
Important Information
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