(Basic Rm2500) Mandarin Speaking Customer Service Support for Healthcare Product Company @Pj
SSM No : 1231113-U
MYR2,000 - MYR2,500 Per Month
Petaling Jaya, Selangor
Respons Segera
Jadilah pemohon terawal!
Posted 21 days ago • Closing 27 Jun 2024
Jadilah pemohon terawal!
Kelayakan
- Candidates possess SPM qualifications and above.
- Fluent proficiency in simplified Mandarin and English (read, speak, type)
- Able to work from Monday – Friday, 9am – 6pm
- Able to join on 19th of June.
- Outstanding verbal and written communication skills.
- Good problem-solving skills and critical thinking.
Tanggungjawab
- Handling inbound calls, emails, and live chat regarding inquiries, policy information, account management, claims processing, and general support.
- Filing customer records, including contact information, purchases, and billings.
- Providing customers with clear instructions to resolve issues.
- Rerouting customer calls to other departments when advanced solutions are needed.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
- Remain polite, patient, and courteous with customers throughout the experience.
- Ensure the end-to-end experience for all customers is at a high level of customer satisfaction.
Manfaat
- Monthly Salary: RM2500 Basic + Commission
- EPF + SOSCO
- Annual Leaves and Medical Leaves
- 1 month of training with basic salary will be provided.
- Variety of facilities in company (pool, gym, rest zone and cafeteria)
- Free shuttle van service is provided from Ara Damansara LRT Station
- Workplace is 10 minutes walking distance from Ara Damansara LRT Station
- Regular working hours from Monday to Friday, 9am – 6pm
- Opportunities for career advancement within the company
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