Undisclosed
KL City, Kuala Lumpur
Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!
Posted 24 days ago • Closing 23 Jun 2024
Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Fresh Graduates are encouraged to apply.
- At least 1 year(s) of working experience in the related field is required for this position. Proven experience as call center staff or relevant position.
- Able to speak and write fluently in English, Bahasa Malaysia and Mandarin (as this role require to support mandarin speaking customers & agents)
- Active listener with excellent communication, interpersonal and rapport building skills.
- Sound judgement and critical thinking.
- Outstanding organizational, strong time management and multitasking abilities.
- A patient and empathetic attitude.
- Adaptability and flexibility.
- Applicants must be willing to work in Plaza Sentral, KL Sentral.
- Preferably Entry Level (Fresh Grads) / Junior Executives specializing in Customer Service or equivalent.
Tanggungjawab
- Be the face of Allianz - possess strong focus on customer experience; deliver high quality standards and service level to serve the existing customer to handle accident (and road side assistance) and other inquiries via phone calls including emails, mails, faxes and/or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
- Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative.
- Responsible to perform proper escalation including unresolved complaints to respective unit or Customer Feedback Center for resolution and adhere to Allianz’s Complaint Governance.
- Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
- You are to participate in customer on-boarding including but not limited to Claims on boarding; survey calls etc.
- Proactively recover service lapses to promote customers’ loyalty.
- Capture customer feedback and systematically escalate them to respective person-in-charge for review and action.
- Proactively educate customers on our services available on the customer portal or any other relevant platforms which could benefit customer.
- Compliant to company’s standard and policies; as well as regulatory guidelines.
- Continuously and proactively improve on product knowledge for Allianz Life and General.
- Maintain confidentiality of all information according to data privacy requirement.
- Undertake other duties and assignments assigned by the management as and when required.
Manfaat
- Attractive staff benefits
- Continuous learning & development
- Take pride in the difference you’ll bring to customers
Important Information
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