Job description

 Receive inbound calls from existing and potential customers to address their concerns.

 Reply customers’ inquiries concerning product features, services or company information.

 Researches and analyzes each situation thoroughly to ensure information,  

recommendation/solutions provided to the customer is accurate, complete and timely.

 Operate call handling equipment and manage all supported communication channels such as  

monitors, computer units, RM tools, phone, email and employee self-service portal.  

 Ensure compliance with call handling standards and customer service requirements.

 Build and maintain positive trust relationship by engaging customers in open interaction.

 Transfer or escalate customer calls to appropriate staff for effective resolution.

 Participate in continuous improvement workshops and educational programs to improve on  

existing job skill and in order to assist other team members.

 Undertake any other duties as-and-when assigned by Management