Job responsibilities:1. Respond promptly and professionally to players' inquiries and provide accurate informationregarding game features, gameplay, and technical issues.

2. Assist players in troubleshooting and resolving game-related problems, including gameplaydifficulties, account issues, and payment inquiries.

3. Provide guidance and support to players on game rules, strategies, and promotions.

4. Document and track player interactions and issues using our designated customer supporttool.5. Collaborate with other teams, including the development and quality assurance teams, toescalate and resolve complex player issues

6. Proactively monitor player feedback and identify trends or recurring issues to informproduct improvements and updates.

7. Maintain a high level of product knowledge and stay up-to-date with game updates, newfeatures,and promotions.8. Contribute to developing and improving customer support processes and resources.