• Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
• Enhance and improve current process.
• Ensuring Customer Service satisfaction with clients
• Following process and procedure of the Company.

• Provide a prompt and professional response to customer inquiries on social media like FB, Instagram etc• Process enrolment application, enquiries and feedback from customers• Contact or call clients via WhatsApp• Promote products & installment plan to customers• recommend LOAN to customer