General responsibilities

• Continuously design, collect and analyze relevant information to provide business/client/customer actionable insights and direction.
• Merge multiple data sources internally/externally to ensure consistency in business advisory.
• Determine and establish customer/client maturity and develop suitable models to deliver against their needs.
• Continuously automate the business and make IT more efficient and effective through systems, reporting and process improvement.
• Manage centralized business intelligence and technology structure to support internal departments as well as clients.
• Implement Regional and Global Business Intelligence and technology strategy into the country and clients.
• Engage with client to establish and drive co-jointed business intelligence strategies.
• Manage all Business Intelligence, technology and systems implementation and deliverables across all business units.
• Implement and maintain relevant tools to service the market.
• Being the custodian for all internal data, reporting, and visualization.
• Manage all projects from scoping to delivery.
• Manage all internal and external stakeholders from gathering needs to scope to deliver against time and costs and manage all expectations and needs.
• Align with all internal management/stakeholders on new processes, procedures, systems, tools efficiency and effectiveness and implement these to make the business better.
• Ensure effective problem resolution within agreed timelines with all stakeholders.
• Conduct business intelligence and technology risk assessments and mitigate against identified aspects.
• Ensure compliance of policies and procedures.
• Support the business through data analysis to identify areas for revenue / profit enhancement.
• Support the business to be more profitable through automation or identifying new ways of working or more effective tools for labor redistribution.
• Prepare and conduct client monthly and quarterly business review and align with client and operational teams on actions and way forward.
• Develop and implement client specific strategic and tactical business plans/objectives. Translate client integrated data sources to actionable insights.
• Develop and maintain good working relationships with other IT sub-departments, internal departments and clients.
• Coordinate all user queries, resolve issues in collaboration with relevant departments and providers - and follow the appropriate escalation process where required.
• Collaborate with Smollan business partners in various regions to benchmark business intelligence best practices.

Leadership responsibilities

• Lead and manage the Business Intelligence team across multiple areas of responsibility.
• Build and maintain sustainable strategic vendor relationships and strategic cross-business relationships.
• Support diversity and an inclusive culture, where people feel safe and empowered.
• Create and encourage a delivery-focused organization.
• Drive Smollan values and culture in the organization.
• Drive and manage the assigned portfolio/function and achieve team/function goals, ensure goals are well-defined and clearly communicated.
• Drive and manage continuous learning and development of the team in functional areas and Smollan values including self-learning and improvements.