Job Description

• To deliver high quality of customer service by respond to customer enquiries from multiple channel (calls, messages, emails, social media, website, walk-in and etc)
• To achieve customer expectation on customer service and accurate information.
• To analyse customer needs and develop strategies for meeting the needs effectively.
• To convert the marketing leads to sales and increase the conversion rate.
• To provide cares, informative messages and proactive follow-up service to existing customers and lead to repurchase.
• To keep and maintain good customer relationships by providing excellent value to the customers.
• To assist customer in scheduling appointment and verify the accuracy on the client’s information.
• To collect after session feedback from the customers and respond on the reviews.
• Maintain and ensure the customer database is accurate and up-to-date.
• To provide customer support and technical issue resolution.
• To comment, report and raise customer issue to the management.
• To achieve KPI and company goal with the team.
• To assist in ad hoc task and other task that superior assign to.