jobs in Iconique Espace Sdn Bhd

Customer Service Executive (Mandarin Speaker)

MYR2,800 - MYR4,000 Per Month

Subang Jaya, Selangor

Kerja Hangat

Lebih dari 60 telah memohon kerja ini

Posted 19 days ago • Closing 16 Jun 2024

Lebih dari 60 telah memohon kerja ini

Kelayakan

We are looking for motivated and highly committed Customer Service Operation Executive to help manage and expand our fast-growing homestay business. 

Requirements:

  • Required language(s): Fluent in spoken/written English & Bahasa Malaysia & Mandarin.
  • Min possess SPM or above education; Candidates with Hotel Management Diploma or Degree is a plus, but not required.
  • With at least 1 year relevant working experiences.
  • Attention to detail and problem-solving skills.
  • Pleasant personality with focus on excellence in customer service.
  • Tech proficient and willing to learn continuously to succeed in this role. This role is highly rewarding for the right candidate, who enjoys working in small and team works.
  • Ability to work under pressure to meet or exceed set performance standards
  • Open to Malaysians only
  • Can work in 2 shift (9:30AM - 7PM, 1PM - 10PM)
  • Can work at USJ 1 Subang Jaya

 

Tanggungjawab

  • Handling guest arrival, check-in and performing transactions of all the homestay guests.
  • Answering calls and assisting guests with homestays check-in and check out procedures
  • Coordinating housekeeping staff and maintenance staff
  • Evaluate financial operations to recommend best practices, identify issues, strategize solutions, and help businesses run efficiently.
  • Updating and following up on outstanding inquiries, requests, and complaints on a daily basis
  • Manage guest reservations, room availability, and bookings through various channels
  • Assigning rooms to guests based on  preferences and special requests, while also considering room availability
  • Process payments, explain charges, and resolve billing discrepancies.
  • Manage guest records, perform data entry, and maintain accurate reservation and billing records

Manfaat

Extra benefit

  • Generous bonuses and allowances for high-performers
  • Company retreat or company trip
  • Management-level opportunities in hospitality.
  • Snack provided

 

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jobs in Iconique Espace Sdn Bhd

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Khidmat Pelanggan / Bantuan Pelanggan

Mengenai Syarikat

jobs in Iconique Espace Sdn Bhd

Iconique Espace Sdn Bhd Iconique Espace Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan