Message Handling:

• Respond promptly and courteously to incoming messages via messenger platforms (such as Facebook Messenger) and WhatsApp.
• Engage with customers in both English and Chinese, providing support and information about our services.

Sales and Appointment Setting:

• Actively promote and sell our products/services through effective communication and persuasion.
• Schedule appointments for customers to visit our center and experience our offerings firsthand.
• Close sales by demonstrating a deep understanding of our products and addressing customer inquiries.

Customer Relationship Management:

• Build and maintain positive customer relationships by addressing concerns, providing solutions, and ensuring overall satisfaction.
• Demonstrate a thorough knowledge of our services and offerings to assist customers in making informed decisions.

Timely Responses:

• Ensure prompt responses to incoming messages, reflecting the company's commitment to excellent customer service.
• Prioritize and manage time effectively to meet customer needs, especially during peak hours.